Arranging and Reserving a Date
Even if the date of the event is only tentative, or if you are just looking for a quote, please make arrangements with us so that we can at least get you pencilled in for your special event. In the event another client requests the same date, we will contact you first to arrange for a confirmation. We will tentatively hold your date for two weeks only. At that time, if we do not hear back from you, we will give the date to the next client.

Guarantee Policy
The guaranteed number is the established minimum number for billing purposes on all catering functions. If fewer guests attend than guaranteed, you will be charged for the guaranteed number. If the number of guests attending exceeds the guaranteed number you will be charged regular charges for the extra guests, and we will do our best to accommodate them.

For all events, the number of guests must be confirmed seven days prior to the event and a tentative guest count fourteen days prior.

Any minor changes to the menu must be done one week before the event, and major changes two weeks prior, to allow us time to get everything organized.

Food and Beverages
Guests may not bring any food or beverage of any kind, with the exception of wedding cakes, UNLESS PRIOR ARRANGEMENTS ARE MADE. Due to Health Department regulations (storage and temperature) and liability insurance concerns, leftover food will be disposed of.

Staffing
Staffing will be based on the number of guests, menu and style of the event. We will advise you on all the staff included at your event. Additional serving or bartending staff may be added at an additional cost per hour, with a four hour minimum. As well, staff can be available for table set up if required, for an additional hourly charge.

Bar Service
Custom Gourmet Catering does not provide alcoholic beverages, unless prior arrangements are made. We can however provide bartenders or suggest a service club that would be happy to provide full bar service to your event.

Travel
Travel outside of the Comox Valley will be billed out at $20.00 an hour for one driver and vehicle, and $10.00 an hour for any additional staff. Ferries will be extra. For additional cost, please ask at the time of your quote.

Rentals
We do not provide any rentals, unless prior arrangements are made. We do have a small supply of rental dishes including platters, plates, cutlery, water glasses and mugs; as well as some small wares like salt and pepper shakers and wine carafes, which we can rent to you for a small fee. Larger requirements can be arranged through the All in One Party Shop. If you require us to organize rentals for you, we can for a 10% fee. We will not pick up or drop off rentals, but the Party Shop does offer this service for a charge.

Payments and Deposits:
Upon booking a small event, a $100.00 deposit is required. And for a larger event, a $500.00 deposit is required to secure event date and our services. Balance owing will be required the day the final bill is presented, unless prior arrangements have been made.

Service Fees
12% will be added to your bill on all large events requiring service staff.

Cancellation Charges: should it be necessary for you to cancel a scheduled event, the following policy concerning refunds will apply:

Payment Options
At this time we only accept cash, cheque or money orders. Sorry for any inconvenience this may cause.